Refund policy

Updated Feb 21, 2023

At Saints Offroad, customer satisfaction is our top priority. If for any reason you're not completely happy with your purchase, you have 30 days from receipt to return it unopened for a refund or exchange.

To start the return process, simply use our online portal by clicking here. If you made your purchase in-store, please email us at support@saintsoffroad.com with your order details and we'll assist you. 

Please note that there will be a 20% restocking fee applied, and the product(s) must be in their original packaging and in a new, sellable condition. Shipping fees are non-refundable, and any products purchased with free shipping will have standard ground shipping fees deducted from the refund, in addition to the restocking fee. We kindly ask that you cover the cost of returning the items to us. 

When submitting your return request, please provide a detailed reason - we’re unable to accept returns without prior authorization. Our team will review your request and send you clear instructions, along with a packing slip and Return Goods Authorization (RGA) number, once your request is accepted. To ensure a smooth process, we recommend properly packing any fragile components and including the packing slip. We'll do our best to make the experience seamless, but please note that we cannot be held responsible for any damage during shipment back to us.

Cancellation Policy:

Orders with a two-week or longer lead time may be canceled within 14 days of placement, incurring a 10% cancellation fee. Cancellations after 14 days will incur a 20% cancellation fee.

Manufacturing:

Please inspect your delivery for any damage and note it on the delivery form, as shipping companies will not fulfill an insurance claim without this. We cannot be held responsible for any product or powder coat damage during transit, but we will facilitate a claim on your behalf with the carrier. We are not liable for packages that are misplaced or stolen after delivery.

Please note that we do not ship to Po Box addresses and shipments outside the U.S. or to AK or Hi will have a higher shipping rate. In this case, we'll contact you with a shipping quote after ordering.

Thank you for choosing Saints Offroad for your off-road needs!